Terms of service
The terms on which we provide website design, hosting and support.
Working draft. These terms reflect how we intend to operate, but they have not been reviewed by a solicitor. Have them checked before launch, then delete this notice.
1. Who these terms are with
These terms are between you (the client) and Garbott Ltd, trading as Affordable Website Design, a company registered in England and Wales under number 09884819, registered office 13a Bankside, Kidlington, Oxfordshire OX5 1JE. VAT number GB 242827993.
2. What we will do
We will design, build, host and support a website for you as described in the plan you choose and the written scope we agree before work starts. Where the scope and these terms differ, the written scope takes precedence.
3. Prices, VAT and payment
All prices shown on this website exclude VAT, which is charged at the prevailing rate. Monthly plans are billed monthly in advance by Direct Debit or standing order, starting in the month the site goes live. One-off builds are invoiced 50% on acceptance of the design and 50% on going live, payable within 14 days.
We may increase monthly plan prices no more than once in any 12-month period, with at least 30 days’ written notice. If you do not accept an increase you may cancel without penalty before it takes effect, even during a minimum term.
4. Minimum term and cancellation
Monthly plans have a minimum term of 12 months from the date the site goes live. After that the plan continues month to month and either party may end it with 30 days’ written notice.
If you cancel during the minimum term, the remaining monthly payments for that term become payable, as they represent the balance of the build cost. We may waive this at our discretion where a business has ceased trading.
5. Ownership
- Your domain name is yours at all times and will be transferred to you on request, free of charge, whether or not you remain a client.
- Your content is yours — text, images and data you supply, and content we write for you, which becomes yours on payment.
- The build remains ours on a monthly plan until you buy it out. On a one-off build, ownership of the site transfers to you on final payment.
- Third-party components such as fonts, stock images and any licensed software remain the property of their owners and are used under their licences.
You may buy out a monthly plan at any time by paying the remaining balance of the original build cost. We will then transfer the site files and the domain to you.
6. Included changes
Each plan includes a monthly allowance of change work, stated on the pricing page. Unused time does not roll over. Work beyond the allowance, or work that constitutes a new project rather than a change, will be quoted and agreed in writing before it starts.
7. Your responsibilities
You agree to supply content, feedback and approvals in reasonable time, and to ensure you hold the rights to any text, images or logos you give us. You are responsible for the accuracy and legality of the content you supply, including any regulatory requirements applying to your industry. If a project stalls for more than 60 days awaiting content or approval from you, we may invoice for work completed to that point.
8. Hosting, uptime and backups
We aim for 99.9% availability but do not guarantee uninterrupted service, and we are not liable for outages caused by third-party infrastructure, your own domain or DNS changes, or events outside our reasonable control. Backups are taken daily and retained for 30 days.
9. Acceptable use
We will not host content that is unlawful, that infringes someone else’s rights, or that is used to send unsolicited bulk email. If we have to suspend a site for one of those reasons we will tell you why and give you a reasonable opportunity to put it right where the law allows.
10. Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability in connection with the services is limited to the fees you have paid us in the 12 months before the claim, and we are not liable for loss of profit, revenue, data or business opportunity.
11. Ending the agreement
Either party may end the agreement immediately if the other commits a material breach that is not put right within 14 days of being asked in writing. On termination we will, on request and provided your account is settled, give you a copy of your website files and content and transfer your domain to you.
12. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Last updated: 9 September 2026.